Privacy Policy

1. Information We Collect

We may collect the following types of data:

• Personal information: Name, email address, phone number, address, date of birth, and other identifiers you provide during registration or enrolment.
• Account details: Username, encrypted password, course enrolment, and progress records.
• Payment information: Billing details and transaction records processed through secure third-party payment gateways. We do not store full card or bank details on our servers.
• Technical information: IP address, browser type, device information, operating system, and usage logs.
• Learning behaviour: Course completion status, quiz scores, assignment submissions, and engagement data.
• Communications: Records of support requests, feedback, and correspondence with us.

2. How We Use Your Information

We use your information to:

• Create, verify, and manage your LMS account.
• Deliver, personalize, and improve course content.
• Process payments and issue invoices or receipts.
• Provide customer support and respond to inquiries.
• Send service communications such as enrolment confirmations, schedules, and assessment updates.
• Send marketing communications where you have opted in. You may opt out at any time.
• Monitor platform usage for security, fraud prevention, and academic integrity.
• Comply with legal, regulatory, and tax obligations.

We process your personal data only for the purposes for which you provided it, or as otherwise permitted under the DPDP Act, and do not use it in ways incompatible with those purposes.

3. Legal Basis for Processing

We collect and process your personal data based on:

• Your consent, given at the time of registration, enrolment, or opt-in.
• Performance of a contract, where processing is necessary to deliver a course or service you purchased.
• Compliance with legal obligations, such as tax and regulatory recordkeeping.

You may withdraw consent at any time as described in Section 7, though this may affect our ability to continue providing certain Services.

4. Sharing of Information

We do not sell your personal data. We may share it only in the following circumstances:

• With instructors and internal teams who need it to deliver and support your course.
• With third-party service providers, such as hosting, email, SMS, WhatsApp, and payment providers, who are contractually bound to protect your data and use it solely to provide services to us.
• When required by law, court order, or legal proceedings.
• In connection with a merger, acquisition, or business restructuring, subject to confidentiality obligations.
• With your explicit consent for any other purpose.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including:

• For the duration of your active account, plus a reasonable period afterward for recordkeeping, dispute resolution, and legal compliance.
• Payment and invoicing records for the period required under applicable tax and financial regulations.
• After the retention period, data is securely deleted or anonymized unless a longer period is required by law.

6. Security Measures

We implement industry-standard technical and organizational measures, including encryption, access controls, and secure hosting, to protect your data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach likely to affect you, we will notify you and the relevant authorities as required under applicable law.

7. Your Rights

Subject to applicable law, including the DPDP Act, you have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for processing based on consent at any time.
• Opt out of marketing communications.

8. Cookies and Tracking Technologies

Our website and LMS use cookies and similar technologies to:

• Keep you logged in and remember your preferences.
• Understand how you use our Services through analytics.
• Improve site performance and user experience.
• Support marketing and retargeting where applicable.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

9. Children’s Privacy

Our Services are intended for users aged 16 and above. We do not knowingly collect personal data from children under 16. Where processing a child’s data is required, we will obtain verifiable parental or guardian consent as required under the DPDP Act. If we learn that we collected a child’s data without appropriate consent, we will delete it promptly.

10. Third-Party Links

Our Services may contain links to third-party websites or tools, such as AWS, GitHub, and cloud labs. This Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

11. Grievance Officer & Contact Information

In accordance with applicable Indian law, you may raise any privacy-related complaint or grievance with our Grievance Officer:

We will acknowledge and address grievances within the timelines prescribed by applicable law.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be notified through email or dashboard alerts. Continued use of the Services after such changes constitutes acceptance of the updated Policy.